Shipping Policy for the Ballzac

​

Thank you for shopping with the ballzac. This Shipping Policy outlines how we handle the delivery of our massage products within New Zealand and internationally.

​

1. Shipping Within New Zealand

​

We offer shipping throughout New Zealand.

• Processing Time: Orders are typically processed within 1–3 business days.

• Delivery Time: Standard delivery usually takes 2–5 business days after dispatch.

• Shipping Costs: Shipping fees are calculated at checkout based on your location and order size, unless otherwise stated in promotions.​

​

2. International Shipping

​

We can ship outside New Zealand; however:

• Additional Costs Apply: International orders may incur higher shipping fees, which will be calculated and communicated after your order is placed or at checkout where available.

• Customs & Duties: Customers are responsible for any customs duties, taxes, or import fees required by their country.

• Delivery Times: International delivery times vary depending on destination and shipping provider.​

​

3. Order Tracking

​

Once your order has been shipped, you will receive a confirmation email with tracking details (if available), so you can monitor your delivery.

​

4. Shipping Delays

​

While we aim to deliver your order within the estimated timeframes, delays may occur due to:

• Courier issues

• Public holidays

• Weather conditions

• Customs processing (for international orders)

 

The ballzac is not responsible for delays outside our control, but we will do our best to assist you if issues arise.

​

5. Incorrect Address Information

​

Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

​

6. Lost or Damaged Items

​

If your order arrives damaged or is lost in transit, please contact us at; contact@theballzac.com, within 7 days of delivery (or expected delivery date). We will work with the courier to resolve the issue.

​

7. Contact 

​

If you have any questions about shipping, please contact us:

Email: contact@theballzac.com
Business Name: the ballzac
Location: New Zealand

​

By placing an order with ballzac, you agree to this Shipping Policy.